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RETURNS & REPLACEMENTS

Our 60 Day Guarantee

Our mission is to set you up for success in DIY cultured foods. If you’ve followed the instructions we’ve provided and find that your culture isn't working properly within 60 days of purchasing, please contact our customer support department. We’re here to help you troubleshoot because that's part of the learning process! Culturing takes practice, just like anything else. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. Original shipping paid are non-refundable.

If there’s a problem with the product, we’ll send you a replacement free of charge.

 

Return Policy

If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. Original shipping paid are non-refundable.

We accept returns of unopened and unused products within 60 days of purchase.Contact us to request a return shipping address. Customer is responsible for the cost of return shipping. Once we have received your return, we will refund the cost of your purchase back to the original payment method.

 

Return to sender packages:

We will attempt to ship your package 2 times. If an address update is required, customers will be responsible for any additional shipping costs. Any shipments returned to sender again will be refunded, less the original shipping costs

 

Gift cards

Gift Cards are non-refundable. Any purchases made with a gift card, the amount will be refunded back to the Gift card

 

Late or missing refunds:

If you haven’t received a refund yet, first check with your bank or credit card company. It may take some time before your refund is posted, typically 3-5 business days. If you’ve taken these steps, please contact us atinfo@culturesforhealth.com

 

Discount/Promo Codes

Discounts must be applied at the time of purchase. We are unable to apply a discount to an already-placed order

 

Replacement Policy

Cultures for Health is committed to your success in the world of DIY cultured foods. If you encounter any challenges with your culture within the first 60 days of purchase, don't hesitate to reach out to our Customer Experience team. Troubleshooting is an integral part of the learning process, and we're here to assist you every step of the way. Just like any skill, culturing takes practice, and in the rare event of a product issue, we're more than happy to provide a free replacement. It's important to note that replacements are specific to the originally purchased product, excluding our Endless line, unless it was your initial choice. Have confidence in the resilience of cultures; a few adjustments in the culturing process can likely get your starter back on track. Therefore, before considering discarding it, connect with our Customer Experience team at info@culturesforhealth.com for expert guidance.Your success matters to us, and we're committed to supporting you on this journey.

 

 

Cancel/Modify Order Policy

Contact us as soon as possible. Depending on the progress of your order, a cancellation may or may not be possible. Refunds will only be issued to the original credit card that you use when placing your order.

If you would like to modify your order, reach out to us as soon as possible. Depending on the progress of your order, your order may not be able to be modified.

 

VFAQ

(very frequently asked questions)

Help! My culture isn’t working.

The most common thing preventing your culture from working properly is the temperature. Here are some ideas on how to keep your culture nice and warm.

Contact us within 60 days of purchase and include a description of the problems you’re experiencing. If possible, send us a photo of your culture. We may ask you some general questions about how you’vebeen caring for it. This will help us determine what may be preventing your culture from living its best life.

If there’s a problem with our product, we’ll send you a replacement free of charge.

 

My product is expired / damaged

If you received an expired product or it was damaged during shipping, reach out to us within 60 days of your purchase and we will send you a replacement free of charge.

 

I ordered the wrong item

Contact us as soon as possible. In most cases, if your order hasn’t shipped yet we are able to cancel it and refund the cost of your purchase back to the original payment method.

 

I changed my mind

We accept returns of unopened and unused products within 60 days of purchase. Contact us to request a return shipping address. Customer is responsible for the cost of return shipping. Once we have received your return, we will refund the cost of your purchase back to the original payment method.

 

Can I go on vacation while caring for my culture?

We recommend not taking breaks during activation, but yes, you can take a vacation!