EASY AS 1, 2, 3
COMBINE & COVER
CULTURE & STRAIN
FEED & GROW
I’ve made water kefir several times from your grains and this is the first time your grains have turned to sand in the first 24 hrs. I have written y’all multiple times for a refund or new grains and nobody has responded. I’m very disappointed.
I could not get my grains to plump up. Super disappointing! I did everything I should have, and even left them on the counter a few extra days since I could tell they weren’t ready. Sad!
Hi Ashley, I am sorry your grains are not turning out as expected! If you could send an email in to email@example.com with your issue, they would be happy to troubleshoot your grains! I will let them know to expect an email!
Grains didn’t seem to “start” - remained brown and “lifeless.” I’ve started a batch in the past and the grains were plump and translucent and showed some signs of life after starting. We brewed some kombucha at the same time as this batch of water kefir using the same water and sitting in the same conditions, and the kombucha flourished. I can’t figure out why the water kefir decided not to start.
I followed the directions exactly, activating the grains then making it three times and the kefir grains don't seem to be digesting the sugar because it is still disgustingly sweet.
We're sorry your water kefir is tasting sweet! Make sure to keep it nice and warm and use a less refined sugar. If you're already doing these things, feel free to contact us and we can look into your process to make some tweaks!
We are enjoying our water kefir every day. We've made a variety of flavors to include grape, pomegranate, cranberry ginger, orange vanilla cremecicle, lemon lime, grapefruit...the list grows as do our grains. Thank you!
60 DAY RETURNS
Not what you expected? Return your product within 60 days
Problem with your culture? We'll send you a free replacement
FREE SHIPPING OVER $50
Free Shipping via USPS First Class Mail for orders over $50
With fermentorson staff, you'll get expert help whenever you need it
PUT YOUR QUESTIONS TO REST!
We want you to be nothing but successful here at Cultures for Health. Have Questions? Check out these resources to get you the answers you need!
Want to contact us directly with a specific question? Email us at firstname.lastname@example.org.
Our blog is filled with information about all your fermenting needs!